Job Description

Job Description

This position is primarily responsible for maintaining and supporting commercial banking customers with their online and electronic banking needs. This role involves high level customized support to commercial business, which may include technical and operational tasks.

Core Values

• Customer Experience – Be a trusted advisor while providing exceptional customer service in a welcoming environment.
• Continued Growth – Continually evolve with technology and our customers’ needs.
• Collaboration – Success built through teamwork, where each person contributes their strengths and works diligently to achieve a collective goal.
• Community – Make an impact, strive for improvement, and be involved.
• Hard Working – Be enthusiastic, energetic, and tenacious while maintaining a harmonious balance between work and personal lives. 

Essential Functions:

Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.   

• Handles operational and technical support for a range of digital banking services like online and mobile banking, ACH processing, and remote deposit capture.
• Assists businesses with navigating online banking platforms, resolving technical issues, and answering a variety of business banking inquiries.
• Assists with opening and managing business accounts, including offering products and services to the business.
• Account Management: performs the necessary and required due diligence on business banking customers, including analysis of exposure limits and review of services provided to the business.
• Fraud Prevention and Security: reviews account activity, identifies potential fraud, handles disputes, and ensures compliance with banking regulations and security standards. 

Education + Qualifications + Training

• Must possess a High School Diploma 
• Effective written and verbal presentation skills – ability to communicate effectively with board of directors and regulatory authorities. 

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