Key Responsibilities
Strategic Field Enablement Leadership
· Translate commercial strategy into practical, scalable systems, training and development programs, and services that support field execution.
· Partner with Field Strategy & Operations on CRM enhancements, territory planning, and field optimization efforts.
· Drive alignment and integration across field enablement, brand teams, s, Sales, Market Access, and other key enabling functions and cross-functional partners
· Developing and leading effective training and development solutions and programs for commercial field employees, including sales leadership capabilities in partnership with People and Business Services
Functional Oversight
· Field Technology: Lead vision and enhancements for Veeva CRM, field dashboards and reporting, and mobile platforms.
· Field Enablement: Ensure efficient, compliant execution of fleet operations, sampling processes, and territory alignments.
· HCP Program Operations: Oversee strategy and execution of Speaker Bureau, advisory boards, and congress
logistics, through direct leadership of the Associate Director, HCP Program Operations.
· Field Training and development: Overseeing strategy and execution of Field Sales and Market Access Training, Field
Leadership Capabilities, and Instructional Design & Learning Technology
Cross-Functional Collaboration & Compliance
· Collaborate with Sales, IT, Medical, Compliance, Legal, and Marketing to align on systems, engagement standards, and risk mitigation
· Maintain audit-ready documentation, SOPs, and metrics for all field and HCP-facing operations.
· Serve as a key stakeholder in governance efforts related to HCP interactions and field infrastructure.
Team Leadership & Development
· Lead a team of senior professionals across each functional area, fostering collaboration and accountability.
· Build capabilities and talent pipelines to support current needs and future growth.
· Promote a culture of operational excellence, innovation, and service to the field.
Change Management & Adoption
· Drive planning and rollout of new systems, processes, and operational models.
· Deploy Training to ensure field teams are prepared and supported through change.
· Leverage feedback and data to inform improvements and ensure adoption across teams.
Qualifications & Experience
Required :
· Bachelor's degree in Business, Operations, or related field
·12+ years of experience in field operations, commercial systems, or HCP program management
· Proven track record leading field-facing functions across large, matrixed organizations
· Expertise in Veeva CRM, sample management, and speaker program governance
· Strong cross-functional collaboration and team leadership skills
Preferred :
· Experience in pharmaceuticals, biotech, or healthcare
· Experience leading design and deployment of Field and Leadership Capabilities training and development
programs/services
· Familiarity with compliance regulations such as the PhRMA Code and Sunshine Act
· Background managing large-scale system rollouts and cross-functional field initiatives
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