Job Description

Job Title: Field Services Engineer

Location: Goleta, CA (with up to 75% travel)

Department: Network Operations

Reports To: VP of Network Strategy and Development

About Sovato

Sovato is a healthcare innovation company redefining how surgical care is delivered globally. By leveraging cutting-edge technologies we are building the future of remote robotic surgery, eliminating traditional geographic limitations and expanding access to high-quality surgical care.

Position Summary

As a Field Services Engineer at Sovato, you will play a critical role in ensuring the performance, reliability, and scalability of the network infrastructure that powers Sovatos remote surgical platform. This is a hands-on, operations-focused role responsible for the fulfillment, installation and ongoing maintenance of our surgical grade network. You will contribute directly to Sovatos mission by ensuring equipment in the field is tuned and functionality throughout its lifecycleenabling life-saving care to be delivered virtually and globally.

Key Responsibilities

Site Development

• Assemble and configure kits of components for installation at customer sites.
• Conduct testing and labeling of kit components prior to delivery.
• Coordinate the installation and activation of circuits and equipment.
• Travel to customer sites to perform installations, testing, and acceptance procedures.
• Document field conditions and maintain a catalog of site artifacts.

Incident Management & Troubleshooting

Collaborate with the Sovato Network Operations Center (NOC) and support teams to troubleshoot production issues.

Assist in root cause analysis and documentation of network outages or degradations.

Provide field support for ongoing maintenance and troubleshooting activities.

Ensure site artifacts are maintained throughout the site lifecycle.

Technical Support & Collaboration

• Deliver customer-facing technical support with a focus on responsiveness and empathy.
• Collaborate with NOC, engineering, and product teams to continuously improve solution capabilities.
• Contribute to technical knowledge bases and operational playbooks.

Customer Experience & Field Readiness

• Ensure that all communicationsverbal and writtenare clear, professional, and reflect Sovatos commitment to excellence in patient care.
• Engage with end users and clinical stakeholders to ensure a seamless technical experience.

Network Operations & Monitoring

• Leverage network monitoring tools to analyze performance and conditions, assist support team with pro-active event identification/resolution
• Maintain up-to-date documentation of network performance and incidents.

Required Qualifications

• Bachelors degree in Engineering, Computer Science or related field
• 2+ years of experience supporting enterprise or carrier-grade network environments.
• 2+ years of field services/engineering experience in a customer-facing role

Technical Skills

• Proficiency with:
• Networking configuration and management
• Firewalls and security appliances (FortiGate)
• Layer 17 network protocols and troubleshooting
• Exposure to Arista switches and software-defined networking (SDN) concepts

Soft Skills

• Customer service oriented.
• Strong analytical thinking and attention to detail.
• Excellent communication and interpersonal skills; able to explain technical concepts to non-technical audiences.
• Self-starter with the ability to work both independently and as part of a distributed team.

Physical & Travel Requirements

• Ability to lift and install networking equipment (up to 50 lbs), climb ladders, and work in field environments.
• Willingness to travel up to 75% for deployments, training, or onsite supportboth within the U.S. and internationally.

Why Join Sovato?

• Shape the future of surgery by enabling remote access to life-saving care.
• Be part of a pioneering team at the intersection of healthcare and technology.
• Competitive compensation and benefits package, including medical, dental, vision coverage, and travel opportunities.

Equal Opportunity Statement

Sovato is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected under applicable federal, state, or local laws.

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