Job Description
Job Description
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?
Join us-Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity.
Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.
The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.
At the American Red Cross, your uniqueness can shine!
WHAT YOU NEED TO KNOW ABOUT THE JOB: *** Candidate must come in knowing the New Relic platform from agent deployment and setup to building alerts, dashboards and setting up AIOps in the New Relic platform.
The Monitoring and Observability Senior Engineer role will be responsible for installation, configuration and maintenance of systems, software and equipment related to the enterprise use of New Relic. This is a leadership role that will set best practices and standards for the organization's use of New Relic. You will be a driving force for performance and observability. You will provide intelligent, proactive monitoring to ensure end-to-end insight into our core services. Additionally, you will utilize New Relic to provide monitoring, analytics, alerting, dashboards, and insights for maintaining the health and up-time of services across our infrastructure. In this role, you will provide Observability for our clients, find the gaps that they cannot see, work with technical and management teams and introduce best practices in root cause analysis and resolution.
WORK LOCATION & SCHEDULE: The selected candidate will work 100% remotely from home anywhere in the USA working an East Coast schedule. (Core Working Hours 9:00am-5:00pm Eastern)
WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): • Serve as organizational expert on the New Relic platform architecture best practices, techniques, and methods. Research, analyze and apply emerging trends to projects and operations. Contribute strategic expertise to IT and organizational initiatives.
• Evaluate business requirements to develop architectural frameworks, specifications, code and prototypes that address emerging IT, business, user, and process requirements.
• Develop and maintain a platform roadmap.
• Maintain documentation of the platform architecture and design.
• Collaborate with developers on achieving IT and business goals.
• Develop and prepare performance metrics, activity to monitor progress. Develop project status reports and dashboards for senior management review.
• Participate in industry/knowledge reference groups.
• Provide training and guidance to other staff.
• Lead and contribute technical expertise to projects.
• Evangelize the adoption of best practices in relation to performance and reliability.
• Continuously refine monitoring processes, policies, configurations, and thresholds.
• Build monitoring that alerts on symptoms rather than on outages.
• Actively look for opportunities to improve the availability and performance of systems by recommending the learnings from monitoring and observation.
• Lead the organization in identifying trends, drawing conclusions from problems, and recommending the actions needed to resolve these issues.
• Assist application support teams in developing and deploying a compelling monitoring profile for their critical applications and services using various monitoring techniques.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required.
PAY INFORMATION: The annual salary range for this position is $150K - $165K. We do not offer an annual bonus for this role. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.**
Scope: Individual contributor that works under limited supervision. Apply subject matter knowledge. Capacity to understand specific needs or requirements to apply skills/knowledge.
Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.
WHAT YOU NEED TO SUCCEED (required/minimum qualifications): - Education: Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field required.
- Experience: Minimum 10 years of related experience or equivalent combination of education and related experience required.
- Minimum 5 years of hands-on experience with New Relic or 3 years with New Relic along with 5 years on other comparable monitoring tools.
- Experience with Cloud, Linux, JAVA, Python, C, UNIX, and Ruby software and systems.
- Experience with Agile, SaaS, NoSQL, Cloud Architecture, and Javascript software and systems.
- Experience with containers and container orchestration tools (Docker and Kubernetes and experience preferred).
- Experience in Application Performance Monitoring (APM) and Infrastructure Monitoring for different hybrid business applications and infrastructure.
- Skills & Abilities: Effective verbal and written communication skills. Ability to apply technical expertise to resolve problems. Ability to effectively prioritize and execute tasks efficiently. Ability to work on a team. Natural collaboration skills and an eye on continuous improvement.
- Fluent in scalability and root cause analysis exercises. Dedicated to continuous integration and orchestration.
Travel: Travel may be required.
* Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted).
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BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn.
• Medical, Dental, & Vision Plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO + Holidays
• 401K with up to 4% Match
• Paid Family Leave
• Employee Assistance Programs
• Disability and Insurance: Short + Long Term
• Service Awards and Recognition
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Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Interested in Volunteering?
Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.
Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
To view the EEOC Summary of Rights, click here: Summary of Rights
Job Tags
Holiday work, Temporary work, Remote job, New year, Work from home, Work visa, Flexible hours,